Shipping
We ship to most places in the world*
Shipping costs are based on the total weight of your order. You can get an estimate of the shipping costs in your shopping cart.
Shipping times vary throughout the world and depend on your country's postal service.
The following chart is a guide, in rare situations orders may take a few extra days.
| UK | 2-4 days |
| Europe | 4-7 days |
| USA | 7-14 days |
| Rest of the world | 12-24 days |
All orders are sent via standard Royal Mail services and do not come with tracking numbers.
*We no longer ship to Central and South America because there were so many parcels lost. Sorry :(
Returns Policy
You may return most new, unopened items within 10 days of delivery for a full refund.
You are responsible for the return postage costs unless the item is faulty or broken, in which case your postage costs will be refunded too.
You should expect to receive your refund within four weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the time it takes for the package to reach us, the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.